27 Jun

About Custom Shutters

Eight Questions Most Custom Shutters Companies Hope You Never Ask

Over the last few decades, there has been a remarkable increase in the amount of products and services available when purchasing custom shutters. If you are thinking about purchasing custom shutters, you deserve to get straight answers in a timely fashion so you can make the best choice for you and your family.

Don’t let a custom shutters company make you jump through hoops to learn the full range of options available. Instead ask these 8 questions most shutters companies hope you will never ask them. Then choose the company you feel answered them best, doing so should make the purchasing experience free of headaches, deliver delays, and installation problems. A hassle free experience you deserve.

1) Are the custom shutters actually custom built?

You don’t want a custom shutters company using a “cookie-cutter” approach. You deserve to have custom shutters that are hand-crafted to your exact specifications, including the fit, finish, and color. Real custom shutters are made to fit any type or shape of window. You deserve shutters that fit your home decor, not the other way around.

2) Are alternatives to wood available?

You may want to have custom shutters handcrafted from wood, but if you don’t mind an alternative, handcrafted custom shutters made from Thermalite™ can be better than wood. Unlike wood shutters, Thermalite™ Shutters will never burn, crack, peel, swell, or warp. They also won’t lose tension, which means they will work perfectly for many years, plus the finish used on them is water-based, which means you get true color with no harmful toxins.

3) Are the craftsmen who make the custom shutters full time?

When you purchase custom shutters, you deserve to have a company with its own staff of full-time craftsmen. Full-time craftsmen have dedicated their lives to their craft and are directly employed by the company. Part-time craftsmen may not be fully dedicated to making the best custom shutters they can and they are not directly employed by the company, nor are they accountable to the company.

4) Is the warranty transferable?

One of the benefits of installing custom shutters is that they can increase the resale value of your home, but only if the warranty is transferable to the next homeowner. So insist on a warranty that will be. Not only can it increase the resale value, but if a custom shutters company is willing to give a warranty that strong, it means they believe in their products and services, and their products should be of the highest quality.

5) Have there been any complaints?

Last year there were 23,656 complaints filed against contractors who provided faulty custom materials and poor installation with the License Board. To ask this question of the License Board, you can call them at 1-800-321-2752. If the custom shutters company you asked about has complaints, never select them. Go with one that is complaint free.

6) Is the customer service available 24/7?

Check with the custom shutters company to see if they provide customer service 24 hours a day, 7 days a week. You may never need to take advantage of the service, but if any questions ever arise, you will be able to get them answered right away. Plus 24/7 service shows the company is serious about serving their customers’ needs.

7) Does the company provide a free in-home design consultation?

Choose a custom shutters company that offers a free in-home design consultation and take advantage of it. Ask to have one to learn about all the products and designs that are available to you. And make sure to listen. Is the person who the company sent trying to sell you their services or trying to educate you so you can make the best decision? A great custom shutters company will provide you with that education, even if you decide to go with someone else.

8) How much money will the custom shutters save you?

You could buy the cheapest custom shutters on the market, but will that save you money in the future? Some custom shutters can provide up to 27% more insulation for your home than others can. Some can even provide up to 65% more variable light control. That means you will save money on energy costs and with the price of oil continuing to rise, that savings could turn in to thousands of dollars.

Eight Questions Most Custom Shutters Companies Hope You Never Ask

Over the last few decades, there has been a remarkable increase in the amount of products and services available when purchasing custom shutters. If you are thinking about purchasing custom shutters, you deserve to get straight answers in a timely fashion so you...